It will help reduce call waiting times for travellers and alleviate pressure on travel counsellors.”Īmex GBT customers in the UK, Australia, Norway and US are piloting the technology. ![]() “The introduction of our virtual assistant capability is therefore very timely. High call volumes are affecting service levels across the travel eco-system. Vittoria added: “Travel is returning faster than many people anticipated. Customers love the convenience of starting a conversation without being on hold.” “Volumes have been increasing by 50% month over month. It has the highest customer satisfaction rating of all our servicing channels. Riccardo Vittoria, director of chat platform and AI strategy at Amex GBT, said: “Chat is becoming the standard service channel across many industries. Tuition waivers are considered to be financial assistance also, and are awarded. If a counsellor is required, the virtual assistant uses the wait time to gather information before putting the customer through. Georgia State accepts Visa, MasterCard, Discover, and American Express. You may qualify for a payment arrangement or other financial assistance. by Hayreff Position title: American Express Remote Jobs Virtual Assistant Details :- Hiring Organization: American Express Industry: Private Employment Type: Full Time Work Hours: 8 Salary: 20-30/Hour Location: United States From Home American Express Remote Jobs Full Job Description: You Lead the Way. It can automatically answer general questions about Covid regulations, invoicing and itineraries without having to transfer to a travel counsellor. MasterCard, Visa, and American Express are accepted. The Amex GBT virtual assistant can start a conversation with a traveller in less than one second. The AI-powered service recognises the user and can immediately fulfil simple requests or gather information before transferring to a live travel consultant. ![]() ![]() American Express Global Business Travel has introduced a virtual assistant capability on the Amex GBT Mobile app.
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